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Here at Penrith Toyota, we want make things right.

We acknowledge that, unfortunately, things don’t always go to plan. If you are disappointed with an experience that you have had at Penrith City Automotive or a product that you have purchased from us, please contact us. We’d love to assist you with the resolution of your concerns and to learn from your experience to ensure that the same thing doesn’t happen again.

If you would like to make a complaint or pass on some feedback, please use one of the following options;

  • Contact one of our Guest Experience Consultants on (02) 8805 9500
  • Send an email to our Guest Experience Team on guestexperience@penrithtoyota.com.au;
  • Send a letter addressed to the Dealership Experience and Compliance Manager, Penrith City Automotive, PO Box 733, KINGSWOOD NSW 2747;
  • By logging your complaint in the form below

You can expect to receive a prompt and courteous response to your complaint or feedback. We aim to respond to your complaint within one business day of receipt and we will keep you informed of the progress of our investigations. Please give us a chance to “make it right” for you.

Lodge your Complaint

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Administration Location

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Penrith Toyota


95 Great Western Highway
Kingswood, NSW 2747

02 8805 9500
02 8805 9419
Administration Manager
Lesley Manickam

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Department Trading Hours

8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
Open Now
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM