WE'RE OPEN! We're able to welcome vaccinated or medically exempt guests to our showroom or provide a contactless experience via Click & Collect. We're back Penrith.
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COVID-19 at Penrith Toyota

Here's some answers to the frequently asked questions below regarding COVID-19 & Penrith Toyota. If you have further questions please contact us.

Q1.  Are you open in October 2021?

Please see below for advice on specific departments;

Toyota New Vehicle Sales
From 11 October 2021 our showrooms are open for vaccinated or medically exempt guests. We remain open online for click and collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our new car inventory online by clicking here. You can find all our contact details or make an appointment to visit us in the showroom by clicking here. 

Used Vehicle Sales
From 11 October 2021 our showrooms are open for vaccinated or medically exempt guests. We remain open online for click and collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details or make an appointment to visit us in the showroom by clicking here.

Fleet Sales
From 11 October 2021 our showrooms are open for vaccinated or medically exempt guests only. We remain open online for click and collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details or make an appointment to visit us in the showroom by clicking here.

Parts Sales
Our Parts Department is open. 

Vehicle Servicing and Repairs
We are open for inspections, repairs and servicing. We are following strict COVID safety protocols.  Guests with an appointment who feel unwell are asked not to attend but to please cancel and re-book. We appreciate your understanding in this regard.  

Guest Experience
We appreciate that this is a concerning time and know that you may have questions. Our Guest Experience team are available online or by phone to assist you. Check here for the best way to contact us now with your questions.

 

Q2. What special arrangements are currently in place for guests visiting Penrith Toyota's Service Departments for inspections, services or repairs? 

To visit our service departments at this time all guests are asked to;

  • Wear a face mask, In accordance with NSW Health directions, both inside and outside, 
  • Check in using a Service NSW QR code upon arrival;

Our waiting areas are located outside. 

 

Q3.  I’m scheduled to take delivery of my new or pre-owned vehicle from Penrith Toyota, how can I contact you?

What an exciting time for you! We’re doing our best to ensure that we can meet all promised delivery dates. You will be able to attend the Dealership to collect your new vehicle in contactless way, or for vaccinated or medically exempt guests, if you prefer, in person. For contactless deliveries, finance or vehicle payments will be completed in advance. Please contact our Guest Experience Team who will put you in touch with the relevant team member to assist you with your delivery. 

 

Q4.  I need to reschedule my upcoming service booking. How do I do that?

Our service hours are 7:30 am – 5:00 pm, Monday to Friday. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. You can find all our contact details by clicking here.

 

Q5.  I have been exposed to COVID-19 or feel unwell, can I visit Penrith Toyota?

We’re being guided by the NSW Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider; 

  • Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days? 
  • Have you visited any of the designated case locations as defined by NSW Health as at today’s date?  
  • Do you feel unwell? 
  • Will your visit result in non-compliance with the current restrictions? You can read them here: https://www.nsw.gov.au/covid-19/rules/greater-sydney 

If you have answered “yes” to any of the above questions please, for the safety of our staff and other guests, please do not attend any Penrith Toyota. Please choose to contact us by phone, call or text, and email. You can find all our contact details by clicking here.

 

Q6.  Will I be required to check in when I visit PenrithToyota?

From January 2021 all visitors to a Penrith Toyota, including guests and those accompanying them, contractors, suppliers etc, will be required to check in using a Service NSW QR code. In accordance with NSW Health guidelines, from 4pm on 23 June 2021, all guests to a Penrith Toyota must wear a face mask. We thank you in advance for your cooperation.

 

Q8.  What is Penrith Toyota doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re mask wearing at all times as currently required by NSW Public Health Orders and outside as well. 
  • We’re sanitising vehicles and communal areas regularly. 
  • We’re following Government recommendations regarding personal hygiene and physical distancing. 
  • We’ve implemented additional cleaning procedures across our Departments. 
  • We’ve utilising video conferencing tools to minimise movement of and gathering of staff. 
  • We’re using a Service NSW QR code and requiring all staff and Guests to our sites to check in. 
  • We’re operating with a strict COVID-19 Safety Plan in place, which we review regularly, to ensure the ongoing safety of our staff, contractors and Guests.