Highly Commendable!
Just wanted to express my happiness with your service of my Camry Hybrid, especially the customer service provided by Sue Smith.
I was so impressed with her service and help she had provided with my Car's GPS system and when all the other Toyota dealers were giving excuses .. she took the time and effort to help me out. It was commendable.
Thank you again for your great service.
Ravi Vallabhaneni
Wow, What a Team!
Wow what a team. I still can't believe that you guys have made my dream come true in just under five hours.
Belinda, you were such a great help in understanding the whole situation with perfect professionalism and at the same time a great personal touch. Nathan, you are awesome in your manners and professional dealings. I know how busy you were yesterday but you still delivered my wife's car in time and what a presentation!
Selling cars for you guys is pretty much everyday business, but the way you sold the car to us, seemed so special that she is never going to forget. Thank you very much for making our day and the entire team who just passed by and greeted her.
I will drop by next weekend to say my thanks in person.
Sohail & Durdana Faridy
Outstanding Job You Have All Done
I have just recently purchased a New Toyota Corolla from your showroom at Penrith, and it would be an honour to take a moment to complement you along with your dedicated staff for the outstanding job you have all done, in particular Ms Kirsty Hulls, the Sales Consultant who managed the purchase of my car.
I have to admit that when I walked in to your showroom it was only to satisfy my curiosity, however after meeting Kirsty and discussing the vehicle I was very comfortable with my decision to buy the car. This was mainly due to the high level of professionalism displayed by Kirsty. She surprised me with an in-depth understanding of the product and all its features along with a logical comparison with other similar vehicles in the same price range, along with all the additions such as the alloys and tinted windows which I really wanted. I am very pleased to say that i am still exceedingly happy with my new car, and I am looking forward to seeing you all again for the first 1000km service on my car.
It has been a real pleasure to see that occasionally there are still places that pride themselves on providing genuine customer service, because it is a rare find in this day and age, so thank you all very much.
Anthony Jayasekera
We're So Happy
We bought a Toyota from you in January. The sales representative was Raj James. We've been meaning to write to you to let you know how happy we were with Raj's service.
We had been shopping around for a good deal when we met Raj. He is so friendly and we knew immediately that he's an honest man. We almost bought the car from him on the spot simply because he'd won us over with his genuine approach.
We much preferred to buy a car from Raj - we simply couldn't forget the excellent "vibe" we got from him. Of all the salesmen we talked to over a period of weeks leading up to our purchase, Raj was the only person we wanted to deal with.
So happy were we with his service that we wished we needed another car just so we could buy another one from him! We will definitely be seeking him out for any future motor vehicle purchase. We have recommended him to family, friends and work colleagues. So far nobody has been ready to buy a new car, but we've put his name out there and I'm sure at some time in the future they will consider our recommendation.
We have been back to Kingswood a couple of times for car services. Each time we have bumped into Raj and he has asked us if we're happy with the car. He didn't brush us off once he'd got the sale. He continues to be friendly and seems to genuinely care about our ongoing relationship with Toyota.
Everyone we have met at your Kingswood branch is fantastic, but Raj just has something extra special about him. It's the only time we've bought a car from a dealership and actually left feeling happy about the experience.
Stephen & Samantha Maddock
Superb Customer Service
I was writing just to commend your Dealership and in particular, our praise for Nathan and his superb customer service. Glen was also very welcoming and both made us feel that it was worthwhile to purchase a Kluger from you.
A week after the purchase we were pleasantly surprised to hear from Nathan asking how the Kluger was going. Again, top marks.
Could you please pass on our praise and thanks as your Dealership has restored our faith in customer service and we are highly recommending your Dealership if anyone wants to buy a Toyota.
Bob Tatham
Professional, Thorough, Totally Informed
We have recently purchased a Rukus from Penrith Toyota during which we were dealing with Kirsty Page for the entire procedure. We found her to be a 10+ in all ways: professional, thorough, totally informed and helpful. Having owned and operated two businesses I would never have hesitated to have hired her in a managerial position trusting her loyalty and ability.
Helane Kaub
